SugarCRM is built on established Open Source technologies and widely supported industry standards including the PHP development environment, the MySQL relational database, the Apache or IIS web servers and the Linux or Windows Server operating systems. The application supports both the LAMP(Linux, Apache, MySQL and PHP) and WIMP(Windows, IIS, MySQL and PHP) platforms.

The additional features includes:

Customer Service Tracking:

• A case management system that allows users to track customer problems and resolutions. Allows each problem to have a life-cycle of information to improve customer satisfaction.

• Each case links to the related Account, Contacts, Notes, Associated files plus Call and Meeting activity history.

• A bug tracking system for managing bugs reported against different revisions of software.

News Service:

• RSS news feeds module lets you select and manage your favorite news feeds and display them on your My RSS News Feeds screen.

Corporate Calendar:

• Calendar view(by Day, Week, Month or Year) of all corporate Activities with an associated Task list.

• Shared calendar for viewing other user’s calendars for avoiding scheduling conflicts.

Interface Consolidation:

• The Portal module allows administrators and users to link external web sites and web applications into SugarCRM user interface, enabling SugarCRM to become a unified information for its users.