Here are the simple steps that can be followed to create a new theme.Before we start making new theme we should know which are the files that are more important. There are certain files that every SugarCRM theme must contain. Those are: themes//config.php – defines the name of the theme and the minimum Sugar version [...]

1. Cases are inquiries or problems associated with an account. 2. Cases module plays an important role in establishing relationship between sales department and the customer support department. 3. Cases module helps customer support representatives to manage support problems and helps in keeping track of the status of each and every case. What you can [...]

Customer Relationship Management (CRM) integrates people, process and technology associated with sales, marketing and service to maximize the value of every customer relationship. It provides the means by which to manage and coordinate customer interaction across the enterprise, which in turn maximizes revenue by improved loyalty and customer acquisition. The use of better, more complete [...]